Your Booking is made as a consumer and you agree that no liability can be accepted by the Owner for any expenses, costs, losses, claims or other sums howsoever suffered by your Party.
Whilst the Owner has taken care to ensure that the Property and its contents are safe and in good order, the use of the Property is entirely at your own risk and your Party must take all necessary steps to safeguard its safety and all of its personal property.
The Owner excludes liability for any personal injury (unless it directly results from the Owner’s negligence) or for any loss or damage to any of your Party’s belongings, personal possessions or vehicles during your Holiday.
2. CONFIRMING AND PAYING FOR YOUR BOOKING
After confirming availability and rates with you, we will send you a Booking Form.
A non refundable deposit of 30% of the rental fee must be paid at time of booking to secure the Property. Upon receiving your payment the Owner will issue a Confirmation to you. This signifies that the Owner has agreed to enter into a contract with you. When you receive the Confirmation you must check the details carefully and notify the Owner immediately if anything is not correct.
The remaining 70% balance of the rental fee must be paid no later than two months before check-in date. Failure to pay the balance on time will be treated as cancellation of your booking and our cancellation policy as set out below will apply. Bookings made less than 2 months before arrival date must be paid in full at time of booking.
A security damage deposit of EUR 1500 will be required at time of checking-in; a receipt will be given and the amount will be fully refunded prior to departure when the Property is handed back in good order.
All charges are in Euros and payments are collected in Euros.
3. IF YOU CANCEL YOUR BOOKING
If you have to or wish to cancel your Booking, you must notify the Owner as soon as possible. Any cancellation must be confirmed in writing, an email sent to the
Owner will suffice. The day on which the Owner receives notification from you of the cancellation will be the date on which your Booking is cancelled.
A cancellation charge based on the number of days’ notice you give before the start of your Holiday will be payable as as set out in the following table:
No. days notice given to Owner
0 to 42
100% of the letting fee
43 to 60
90% of the letting fee
61 or more
70% of the letting fee
4. CANCELLATION OR CHANGES TO YOUR BOOKING BY THE OWNER
The Owner does not expect to have to make any changes to your Booking but occasionally problems occur and Bookings have to be changed or cancelled. If this does happen, the Owner will contact you as soon as practicable to explain what has happened and inform you of the cancellation or change. If a significant change has to be made (and the change is unacceptable to you) or your Booking has to be cancelled, the Owner will give you a full refund of all monies paid by you.
5. FORCE MAJEURE EVENTS
Except where otherwise expressly stated in these Booking Conditions, the Owner shall not be liable for any change, cancellation, loss or damage suffered by your Party or for any failure by the Owner to perform any of his obligations which is due directly or indirectly to an event or circumstance beyond her reasonable control. By way of example, this includes (without limitation) fire, flood, exceptional weather conditions, destruction or damage to, or sale of the Property and other similar situations.
6. ARRIVAL AND DEPARTURE
Unless otherwise specifically agreed at time of Booking, you are to arrive at the Property between 4 and 6 pm on the start date of your Holiday and you must leave between 8 and 10 am on the last day of your Holiday. Arrival and departures outside the above time frames must be arranged in advance with the Owner and may incur in extra charges to cover for staff costs.
If your arrival is to be delayed at all, you must notify the Owner immediately. If you fail to do so, you may not be able to gain access to the Property and your Booking may be treated as having been cancelled by you and you will not be entitled to a refund of any monies paid.
7. USE OF THE PROPERTY
Your Party agrees to take good care of the Property, to keep it clean and tidy and to leave in a similar condition as you found it upon your arrival. You are to comply at all times with the instructions given to you by the staff. If you are unsure about how to operate any appliances or anything, please always ask.
You are responsible to the Owner for the actual costs of any breakage, losses or damage in or to the Property, together with any additional costs which may thereby result, which are caused by any member of your Party.
The Owner is entitled at her absolute discretion to repossess the Property if she reasonably believes that any damage is likely to be caused, has been caused or is being caused by your Party. These circumstances will be treated as a cancellation by you and no refund will be made to you and the Owner will not be held liable as a result. In this situation the Owner is not under any obligation to provide any alternative accommodation for your Party.
Only the people specified in the Booking Form are allowed to occupy the Property. Pets are expressly forbidden in the Property unless prior written consent is obtained from the Owner.
You must allow the Owner and any of her duly authorised representatives (including any workmen) access to the Property upon reasonable notice during your stay in the Property. In cases of emergency or where a problem needs remedying quickly, you must allow immediate access to the Property.
You are to ensure that proper precautions are taken at all times to keep yourself and the Property secure. You are to lock all doors when the Property is unoccupied even for a short period. No electrical machine (for example, dishwasher, oven) in the Property is to be left to operate by itself unless a member of your Party is present during such operation. If you are unsure about anything, please always ask.
The swimming pool in particular is not fenced or guarded, there is no life guard on duty, and its use is completely at your own risk and under your responsability. Children below the age of 14 should never be allowed in or around the pool without the supervision of a responsible adult, and glasses or glass bottles must not be brought to the pool area. Never use the pool under the influence of alcohol.
Due to the presence of possible hazards including (without limitations) stairs, pool, fireplaces, etc, children below the age of 18 should not be left alone in the Property.
You will be held responsible for any damage caused as a result from a breach of these provisions.
If you fail to adhere to these requirements or if your Party materially breaches any of these Booking Conditions, the Owner has the right to refuse to hand over the Property to you or to repossess it. If the Owner does this, it will be treated as a cancellation by you with no refund is payable and the Owner will not be liable to you for any consequences. In this situation the Owner is not under any obligation to provide any alternative accommodation for your Party.
9. ADVERTISING DETAILS
Whilst the Owner is keen to ensure that all details relating to the Property displayed in any advertising brochure, promotional literature or on any website are accurate and complete, sometimes errors may occur and the information and prices in such advertising material may be subject to change at the time when you make a Booking. You should therefore check all the details relating to the Property, including the Fee payable, with the Owner at the time of your Booking. The Owner can not accept responsibility for any changes or closures to area amenities or attractions mentioned in any advertising material.
Whilst every effort is made to ensure that you have an enjoyable and memorable Holiday, if you have any cause for complaint, the Owner is keen that remedial action is taken as soon as possible. You must contact the Owner immediately if any problem arises so that it can be speedily resolved. Discussion of any criticisms with the Owner whilst you are in residence will usually enable shortcomings to be rectified straightaway. If you feel that a problem has not been resolved to your satisfaction, you must within 30 days of returning from your Holiday, put your complaint in writing to the Owner, who will reply accordingly. This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help the Owner to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.
11. GOVERNING LAW
The contract between you and the Owner and these Booking Conditions are governed by Italian law. You and the Owner hereby agree to submit to the exclusive jurisdiction of the Italian court of Florence in the event of any dispute relating to the contract or these Booking Conditions.